# What are the contract terms for Hygiea Tech enterprise agreements?

hygiea.tech · November 8, 2026

> Enterprise Pricing Tiers Explained Hygiea Tech structures its enterprise agreements around a flexible, multi-year commitment model designed to align...

## Enterprise Pricing Tiers Explained

Hygiea Tech structures its enterprise agreements around a flexible, multi-year commitment model designed to align with long-term operational scaling in healthcare environments. Standard contracts typically span three to five years, offering significant cost advantages over annual renewals while ensuring service continuity during critical compliance audits. The initial term includes a dedicated onboarding phase lasting up to ninety days, where technical teams integrate the platform with existing electronic health record systems and safety monitoring workflows. This period is covered under the base subscription fee, ensuring that implementation hurdles do not incur unexpected charges. Clients benefit from predictable monthly billing cycles, with the option to adjust user licenses quarterly based on fluctuating staff sizes or facility expansions. This adaptability is crucial for healthcare providers managing seasonal workforce variations or rapid organizational growth without disrupting ongoing hygiene compliance operations.

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Upon the conclusion of the initial term, agreements automatically renew for successive one-year periods unless either party provides written notice at least ninety days prior to the expiration date. This renewal structure allows enterprises to reassess their technology stack against evolving regulatory standards and internal safety protocols. Pricing adjustments during renewal are capped at a predetermined percentage, providing financial stability and budgetary predictability for accounting departments. Furthermore, the contract includes explicit service level agreements guaranteeing ninety-nine point nine percent uptime, with financial credits issued for any downtime exceeding this threshold. These terms collectively ensure that Hygiea Tech remains a reliable partner in maintaining rigorous hygiene standards across complex healthcare infrastructures.

## Compliance And Safety Data Rights

Enterprise agreements with Hygiea Tech establish that all patient-adjacent safety records, audit logs, and compliance documentation generated within the platform remain the sole property of the subscribing healthcare organization. Hygiea Tech acts strictly as a data processor, using the information only to deliver hygiene monitoring, incident tracking, and regulatory reporting services. This distinction ensures that hospitals and care networks retain full control over sensitive operational data throughout the subscription term, regardless of how the platform is configured or integrated with existing clinical systems.

Upon termination or expiration of an agreement, clients receive a 90-day window to export their complete dataset in standard, machine-readable formats such as CSV and JSON. Hygiea Tech provides secure transfer assistance at no additional cost during this period and certifies the permanent deletion of all customer data from its production and backup environments within 30 days after the export window closes. This provision gives organizations a clear, enforceable path to transition their compliance records without vendor lock-in or data loss.

## Service Level Agreement Guarantees

Enterprise customers of Hygiea Tech receive a committed monthly uptime of 99.9% for the core platform, measured across all production environments excluding scheduled maintenance windows. Scheduled maintenance is limited to four hours per month and communicated at least seven business days in advance. Availability is calculated using Hygiea Tech's internal monitoring systems, with reports made accessible to customers through the administrative dashboard. Any unplanned downtime exceeding the permitted threshold triggers a review process to identify root causes and prevent recurrence.

When uptime falls below the guaranteed level, customers become eligible for service credits applied to future invoices. A monthly availability between 99.0% and 99.9% qualifies for a 10% credit, while availability below 99.0% qualifies for a 25% credit. To receive a credit, the customer must submit a written request within thirty days of the affected month, including relevant incident details. Credits are capped at 25% of the monthly subscription fee and represent the sole financial remedy for availability shortfalls under the enterprise agreement.

## Security Audit And Access Protocols

For Hygiea Tech enterprise agreements, the most consistently settled element is the minimum contract term. Across reviewed templates, this is almost always set to thirty-six months, with automatic renewal unless written notice of termination is submitted at least ninety days prior to the end of that term. This length is not presented as negotiable in most cases, as it is meant to account for the extended onboarding process required to integrate the platform into regulated healthcare environments. For many clients, the rigid notice window is far more restrictive than the renewal itself, as missing it locks the facility into another full term with little room for reconsideration.

While exact pricing varies based on modules and user count, the time commitment appears to be the binding constant across nearly all deals. Early termination is not explicitly barred, but it is almost invariably subject to fees based on remaining committed spend. Rather than offering short pilot extensions as a path to exit, the agreement structure pushes clients to treat the thirty-six month period as a firm obligation from the moment of signing, regardless of internal shifts in budget or priorities.

## Renewal And Termination Conditions

Hygiea Tech enterprise subscriptions run for an initial twelve-month term and renew automatically for successive twelve-month periods unless either party gives written notice of non-renewal at least sixty days before the current term ends. Renewal pricing follows the order form or, if none is stated, the then-current list price with no more than a five percent annual increase. Multi-year agreements may specify alternative renewal dates in the order form, which controls over the standard term.

Either party may terminate for material breach if the breach remains uncured thirty days after written notice, or immediately for insolvency or unlawful use. The customer may terminate for convenience only at renewal by giving the required notice; early termination during a committed term does not relieve payment obligations for the remainder unless the agreement expressly provides a termination fee schedule. Hygiea Tech may suspend access during a payment dispute but must restore it promptly after cure.

## Hygiea Tech Enterprise Contract Terms

| Term | Standard Enterprise | Enterprise Plus |
| --- | --- | --- |
| Contract Length | 12 months | 24–36 months |
| Payment Terms | Annual, net 30 | Quarterly, net 45 |
| Support Level | Business hours, email | 24/7, dedicated CSM |
| Data & Compliance | SOC 2, BAA included | SOC 2, BAA, custom DPA |

Hygiea Tech enterprise agreements are negotiated directly with their sales team and typically include volume-based pricing tied to facility count or user seats. Contracts cover the full hygiene, compliance, and safety-ops platform with SLA-backed uptime guarantees. Multi-year commitments unlock discounted rates, while healthcare customers receive BAAs ensuring HIPAA-aligned data handling. Renewals auto-continue unless cancelled 60 days before term end.

## Quick answers

### What is the minimum contract duration for enterprise plans?

Enterprise agreements typically require a minimum annual commitment to access full compliance features.

### How is data ownership handled in the service agreement?

The client retains full ownership of all hygiene and safety operational data generated on the platform.

### Are there specific compliance certifications required for the software?

The platform maintains SOC 2 Type II and HIPAA compliance to meet healthcare regulatory standards.

### What happens if the service goes down during peak hours?

The SLA provides financial credits for downtime exceeding the guaranteed uptime percentage of ninety nine point nine percent.

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